Your role

We are looking for an Operations Specialist to oversee the daily operations of our properties, ensuring the highest standards of cleanliness, maintenance, and guest satisfaction. This role plays a key part in coordinating on-site teams and service providers to deliver smooth, efficient, and high-quality operations.

Your Journey

• Manage housekeeping and maintenance operations, ensuring schedules are followed and performance meets quality standards for all properties in the location.

• Perform regular cleaning and maintenance inspections to ensure quality standards are met in the different outlets.

• Supervise guest experience follow-up, ensuring communication protocols are met and incidents are resolved promptly.

• Coordinate with the Contact Center to track guest requests, tickets, and operational updates.

• Manage stock levels by monitoring inventories, restocking supplies, and conducting periodic audits.

• Coordinate with external service providers, attend site visits, and collect quotes to support operational needs.

• Provide clear leadership to ensure a safe and efficient work environment, while cultivating a positive and motivated team.

• Oversee the accuracy and updating of local information, maps, and guest materials.

• Support administrative tasks related to reporting, documentation, scheduling and provide support in all tasks as needed

• Take ownership of other duties as needed to support daily operational requirements.

What do you bring to your trip

• 2–3 years of experience in hospitality operations, property management, or a similar role.

• Advanced proficiency in English and Romanian (both written and spoken).

• Proven experience in team coordination or supervision, fostering a positive and productive work environment.

• Strong organizational and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment.

• Excellent interpersonal and communication skills, with a customer-focused attitude and the ability to manage guest incidents or complaints with professionalism and empathy.

• High attention to detail and commitment to maintaining quality and service standards.