About Olala!

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.

Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Your role

As a Front Office Manager, you will be responsible for supervising the daily front desk operations during your shift, ensuring a high standard of guest service and supporting the reception team in delivering a smooth and welcoming experience. You will play a key role in coordinating teams, resolving guest issues, and maintaining operational excellence in line with Olala!’s service standards.

Your Journey

• Supervise and coordinate front desk operations during assigned shifts.

• Ensure an excellent guest experience at all times, from check-in to check-out.

• Handle guest inquiries, reservations, arrivals, and departures efficiently.

• Address and resolve guest complaints or incidents in a professional and timely manner.

• Support, train, and mentor front desk staff during daily operations.

• Ensure proper cash handling, billing procedures, and accuracy of daily reports.

• Prepare shift reports, logs, and operational summaries.

• Coordinate closely with Housekeeping, Maintenance, and other departments to ensure smooth operations and guest satisfaction.

• Enforce company policies, procedures, and service standards at the front desk.

• Support administrative tasks such as scheduling, inventory control, and documentation when required.

For us, every day is filled with purpose.

What do you bring to your trip

• Degree or professional training in Hospitality Management, Tourism, or a related field (preferred).

• 2–4 years of experience in hotel front office, reception, or guest services.

• Previous experience as a Shift Leader or in a supervisory role is a plus.

• Strong knowledge of front office operations (check-in/check-out, reservations, billing, guest relations).

• Experience working with Property Management Systems (PMS) and booking platforms.

• Solid understanding of cash handling, invoicing, and daily financial reporting.

• Strong leadership, communication, and organizational skills.

• Guest-oriented mindset with a strong focus on service quality and personalization.

• Fluency in Portuguese (native) and English (professional); additional languages are a plus.

• Flexibility to work rotating shifts, including weekends and holidays.

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala! visit Olala.com  and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!